HOW IT WORKS
Smart support for your home. Fast help when you need it — and real savings you can feel..
STEP 1: We Monitor Your Home 24/7
Always-on protection. Always-on savings.
Your smart-home devices stay connected, protected, and performing at their best.
Using advanced remote monitoring (Atera), we keep an eye on:
- Cameras
- Smart locks
- Wi-Fi networks
- Internet health
- Sensors
- Thermostats
- Smart lights
- Smart hubs
- Automations
If anything goes offline, slows down, or behaves abnormally, we see it instantly — often before you even notice.
Proactive alerts
Device health checks
Automatic diagnostics
Predictive maintenance
Early problem detection
CUSTOMER SAVINGS AT THIS STEP
- Prevents costly service calls
- Avoids emergency lockouts
- Extends device lifespan
- Reduces energy waste
- Stops issues before they become expensive repairs
- Avoids “truck roll” fees
- Keeps Wi-Fi at full speed (no technician needed)
- Prevents HVAC and appliance breakdowns
Reduces overtime labor charges for vendors
STEP 2: Your Concierge Team (ETHOS) Responds Fast
Real people. Real help. No waiting, ever.
When you need help, you talk to a trained concierge — not robots, hold music, or phone trees.
ETHOS handles:
- Smart-home questions
- Lifestyle service requests
- Scheduling
- Camera & lock issues
- Wi-Fi help
- Emergency assistance
- Vendor coordination
- Home check-ins
Your concierge learns your home and your preferences — like having a personal assistant for your whole house.
US-based support
Friendly, trained concierges
Fast response times
No more long holds or phone trees
CUSTOMER SAVINGS AT THIS STEP
- No call-center fees
- No waiting for support
- No wasted time coordinating vendors
- No rescheduling headaches
- No time spent troubleshooting
- Free expert guidance (normally $50–$150/hr elsewhere)
- Faster resolutions = lower repair costs
- Eliminates need for multiple service subscriptions
STEP 3: We Fix Most Problems Remotely
Instant solutions without disrupting your day.
If a device acts up, your tech concierge can:
- reboot devices
- reset automations
- push firmware updates
- optimize Wi-Fi
- run diagnostics
- reconnect smart-home systems
- repair routines
- fix camera & lock issues
Most problems are solved in minutes with zero inconvenience.
Remote fixes
No appointments needed
No waiting for service windows
CUSTOMER SAVINGS AT THIS STEP
- Saves $99–$250 per service visit
- Eliminates trip charges
- No need for expensive hourly techs
- Avoids after-hours emergency fees
- Gets your home functional again instantly
- Saves hours of time per month
- Prevents major outages by fixing small issues early
STEP 4: If Needed, We Send a Trusted Technician
Only the best — vetted, insured, and confirmed.
If a problem requires hands-on work, we dispatch a certified affiliate technician from our vetted partner network.
We handle:
- scheduling
- communication
- verification
- follow-up
- quality checks
These include:
- smart-home installers
- electricians
- locksmiths
- Wi-Fi/network specialists
- solar experts
- chefs, cleaners, lawn care & pet care providers
Background-checked
Verified professionals
Priority scheduling
Trusted partners
CUSTOMER SAVINGS AT THIS STEP
- No markup on vendor prices
- Lower rates with our partner network
- No searching for reliable vendors
- No wasted time or risk
- Avoids scams & unreliable contractors
- Priority service reduces downtime
- Prevents costly repeat visits
- Quality assurance included at no cost
STEP 5: Sit Back — We Keep Your Home Running Smoothly
You live your life. We handle everything else.
Your home operates like a luxury hotel:
- devices stay online
- routines stay automated
- appointments are handled
- vendors are coordinated
- emergencies get priority response
- monthly home check-ins keep everything perfect
You don’t have to think about anything — your concierge manages it all.
- A smarter, safer, more convenient home
- Peace of mind for busy families and professionals
- Priority care for HERO members